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Customer care

RETURN POLICY

Not the right fit? Here is how returns and exchanges work.

14-day right of withdrawal

You have the right to return unworn items with original tags attached within 14 calendar days of receiving your order. To initiate a return, please contact support@passionantwerp.com and include your order reference.

Condition

Items must be unworn, unwashed and undamaged, in their original packaging. Returns that do not meet these conditions may be refused or refunded partially.

Refunds

Once your return is received and inspected, your refund will be issued to the original payment method within 14 days.

Original shipping costs are not refunded.

Return shipping costs are paid by the customer.

Returned items must be unworn, unused and in original condition.

Exchanges

For a different size, place a new order and return the original item.