What is a pre-order?
You reserve a piece from a limited production run before it is made. Delivery estimates are shown on the product page and order confirmation email.
Help centre
FAQ
The questions we get most about drops, payment and delivery.
Processing & Dispatch
All products are produced in limited runs and made to order.
Delivery estimates are shown on the product page and order confirmation email.
Orders are only processed after payment has been received.
Delivery estimates may vary slightly depending on production schedules and shipping conditions.
How do I pay?
With Payconiq or bank transfer. After checkout you receive the payment instructions and your order reference — always use it as the payment description.
When is my order processed?
Orders are only processed after payment has been received. Payment must be completed within 48 hours of placing your order. Orders that remain unpaid may be cancelled. Delivery estimates of 15-21 business days start after payment confirmation.
How long does delivery take?
Most orders are delivered within 15-21 business days after payment confirmation. As all products are made to order, delivery times may vary slightly depending on production schedules and shipping conditions.
How do I track my order?
Use the Track Order page with your order reference to see order, payment and shipping status. A tracking number follows by email once dispatched.
Which sizes are available?
XS to XL. Our pieces have an oversized, boxy fit — size down for a regular fit.
Do you ship internationally?
For now, we ship to a selected number of European countries. Available shipping destinations and costs are displayed at checkout. We plan to expand to more countries in the future.
Still need help?
support@passionantwerp.com